First case:
The apprentice contacts the disabilities team by email during their registration. The contact information for the team is provided on IOGS communication materials (website). An appointment is offered to the apprentice, either on-site at IOGS or via video conference, according to their preference. A third person may be present if needed (sign language interpreter, etc.).
Second case:
The apprentice reports their disability during their course to a member of the teaching or supervisory team, who then informs the disability contact person. An appointment is offered within 48 hours to the apprentice, either on-site, by phone, or via video conference.